Friday, July 25, 2014

The Sad State of Denver Youth Services

This is a call for action and accountability and it starts with those who fund organizations that allegedly provide youth services in our community.  The state of youth services in the Denver metro area is a travesty.  Rather than point to specific organizations, let me suggest that large and institutional donors funding these groups step up and take action.  Your financial support to these groups is perpetuating what in too many instances is a self-serving cycle of greed and incompetence.  If you really care about helping youth, speak clearly and loudly where it matters most - with your checkbook.

Second, government agencies administering grant funds for Denver programs should also take a hard look and start asking difficult questions rather than blindly trust these groups based on political connections.  They should stop relying on track records from years ago and insist on current results.  As citizens and taxpayers, we should always remember that those in public service and nonprofit work report to us; we are their bosses.  We should demand these officials be held responsible for making sound decisions and award funds only to groups that are responsibly managed and demonstrate progress, not fabrications tailored to make them look good.

As someone who has routinely given money to youth programs, I have grave concern.  I’ve observed first-hand how some very prominent youth causes lost their focus and have become self-serving bureaucracies.  They have become more concerned with preserving their brand, status, reputation and staff salaries, then caring for Denver youth.  As a former member of the board for SOX Place, I had a front-row seat and saw the tragic condition many youth in our city face.  In some cases, parents literally drop unwanted children on the 16th Street Mall after years of abuse and neglect leaving them to fend for themselves.  Many young girls and woman are raped, prostituted, and abused.  Young boys and men have to learn to scrape to survive and often find themselves caught up in gangs.   Some of these youth are thrust into other broken systems such as juvenile justice and child welfare.  It’s a vicious cycle these children don’t want to be in but unfortunately find few reputable resources to help them escape.

I’ve seen citizens simply walk by these unwashed and disheveled youth as if they’re nothing more than trash tossed on the sidewalk.  These are precious lives often forced to surrender their innocence through no fault of their own.  After being traumatized by adults meant to protect, love and educate them, some end up dumped with nonprofit organizations that treat them in the same harmful, disrespectful, inhumane, and exploitative manner.  They deserve a life no less supportive and safe than ours.

Many prominent and well-established youth organizations in our community are focused on politics and have abandoned their mission.  They tout success stories with little substantiated data.   Upon closer examination, they often cite studies produced by their own staff.  Without independent verification, they’re allowed to twist numbers to serve their own self-interests not the youth they profess to serve.  I also believe that some of these organizations have become top heavy.  As donors, we should insist they strike a balance between paying quality and passionate staff sufficient to decrease high turnover rates, and having the appropriate amount of oversight and management.  While most of these groups will point to programs and activities they operate, a careful review of how donor and grant funds are used would likely reveal an ugly truth; more is spent internally than for services to directly assist youth. 

If you’re involved in one of the many Denver area youth services and these words make you angry, then perhaps its time to step back and answer some potentially difficult questions especially if you’re the CEO or a senior member of the staff.  First, when was the last time you spent an evening on the streets with the youth you allegedly serve?  When is the last time you approached one of these youth and had a genuine conversation with them and listened to their story?  When was the last meal you served to a homeless child?  If you truly care about these young people, then take time to serve them – directly – instead of spending your days holed up in a comfortable office or hobnobbing with politicians and donors.

Another factor is the ‘collaboration’ amongst many of the youth services groups in Denver.  While on the surface this should be positive, it has unfortunately devolved into a social clique where personnel get recycled through different organizations based on who they know not what results they’ve delivered.  This tight-knit community has now become protective keeping new ideas and concepts from being adopted.  Instead of innovating, they fear their house of cards may be exposed.  Newcomers or those who sincerely hope to make a difference are routinely isolated and blocked from helping.  Established organizations ‘circle the wagons’ and work to discredit these new efforts instead of embracing them.  These groups have lost focus on their stated reason for existence – to lift youth from their horror and help them become productive and successful citizens.

Most youth living on our streets or in desolate conditions don’t want to be there.  They want, like most of us, a quality education that offers an opportunity for a better life and a safe environment.  They want to be protected by adults not abused and exploited.   They want to be kids not be forced to be adults at such a young age. While parents and systems like child welfare and public education discard some, others are forced to flee abusive homes and other tragic circumstances.  These children deserve better and those funding these groups owe it to them to make sure their contributions are addressing the need and not padding the pockets of organization employees.  I suspect an audit would reveal an imbalance of priorities that in my opinion is an injustice.  How can any organization that purports to serve the needs of these youth justify how the majority of their finances are spent internally?

Further, I believe government has an important role to play and in some cases is equally culpable for perpetuating this travesty.  Take for example the recent case with Denver Department of Human Services (DHS) where children were wrongly placed in the hands of convicted offenders.  Worse was the incompetence Ms. Penny May (who heads the agency) displayed when questioned by local media.  The person who heads the agency couldn’t even articulate what their policies and procedures are and she openly admitted she has no qualifications related to child services.  When government is willing to tolerate this kind of inept management, they’re part of the problem, not the solution.  Sadly, this case is only the latest in an ongoing series of issues within that department.  When will senior government officials begin caring about the innocent and less about their positions or politics?

Not every Denver youth services organization is broken.  While no longer affiliated with SOX Place, I know founder Doyle Robinson continues to remain focused on serving disadvantaged youth.  I have seen him embrace young people coming off the streets, unwashed wearing the only clothes they have.  His love and passion for doing what he can to raise them up is worthy of applause and support.  I have observed leaders from other groups welcome young people into their homes after having fled gang or street life – we have done so ourselves.  Rather than turn a blind eye or dismiss these precious lives like trash, it’s time to step up and do the right thing.  My challenge to donors and grant administrators is to demand transparency and verifiable outcomes that help youth find a path to productive and satisfying lives.  There are worthy organizations in the metro area that could use your help.  Make a statement with your cash and stop perpetuating failure.

Sadly, these circumstances aren’t unique to Denver.  In many metro areas, large and small, non-profits and other organizations founded on the noble goal of serving youth, over time, have drifted from their stated cause.  This represents however a great opportunity for Denver leaders (public and private) to step forward and set a new standard.  If we insist on change and drive organizations to refocus, we can become a model community for what youth services can be.  The fastest means of doing so is through the power of the purse.  Starve mismanaged and maligned organizations of money and they’ll either change or be forced out of existence.

While not everyone may feel compelled to personally reach out to these children in need, you can still make a strong and positive statement.  Insist that your donations be managed responsibly and focused on serving those they are intended for.  Demand transparency from these organizations and hold them accountable for real, independently verifiable results.  Before writing that check or approving a grant, ensure every dollar is justified and reasonable.  Challenge yourself to gaze into the eyes of a broken child before blindly making that next donation and ask yourself, am I really making a difference?  If you can’t emphatically say yes based on demonstrated results not for just one child but many, I recommend you keep searching until you find an organization that still has a heart for these most vulnerable lives.  Demanding accountability by withholding your donations is one of the best ways we can make the kind of impact I think we’re all looking for.

Duane Grove is founder of Connect2Action and an aspiring quiet, reflective servant-leader.  Curious sage in perpetual development connecting all on a journey of discovery of our highest purpose.  Follow Duane on Twitter @connect2action and connect with him on LinkedIn, Facebook, and Google+.  Learn more about Connect2Action by visiting www.connect2action.com.

You can follow his blogs at:  mindfulperspectives.blogspot.com and connect2action.blogspot.com


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